Voice Biometrics Solutions is the type of technology used to improve a business’s customer support service. By analyzing the voice biometric of an individual through telephone or microphone, identification and verification can be done without the need to ask for confidential details such as SNN, PIN or passwords.
Voice biometrics solutions is said to be as secure and as reliable as using fingerprints for identification or verification. It is interesting to note that a fingerprint has approximately 40 unique characteristics whereas a voice print has over 100 separate characteristics.
Through IVR speech recognition solutions, the risk of identity theft and fraud is greatly reduced and even eliminated. More importantly, it is an unobtrusive method of providing a convenient and secure telephone support to customers.
For more information about voice biometrics solutions, check out this website.